Last updated: 16 October 2026
At Knowlix Store (“Knowlix”, “we”, “us” or “our”), we respect your privacy. This Privacy Policy explains what information may be collected when you visit knowlix.store, place an order, or contact us, and how that information may be used and shared.
1. Information we may collect
Information you provide: This may include your name, email address, contact details you choose to provide, order history, and the contents of messages sent to our support team.
Order and payment information: We receive information needed to manage your order and confirm payment. Payments are handled by the payment providers available at checkout. We do not ask you to send passwords or full payment-card details by email.
Technical information: Shopify and technologies used to operate the store may collect information such as your IP address, browser or device details, pages visited, and interactions with the website, including through cookies and similar technologies.
2. How we use information
- To process orders and provide access to purchased digital products.
- To send order confirmations, delivery instructions and service-related messages.
- To answer questions and provide customer support.
- To maintain, secure and improve our store and customer experience.
- To detect fraud, protect the store, and comply with applicable legal obligations.
3. How information may be shared
We do not sell personal information to third parties for their own marketing purposes. We may share information when reasonably necessary with service providers that help operate the store, such as Shopify, payment processors, email and customer-support services, digital delivery or file-hosting providers, and technical or security providers. These providers process information according to their own terms and privacy practices.
We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, security and property of customers, our store, or others.
4. Cookies and similar technologies
Our store and its service providers may use cookies or similar technologies for essential store functions, preferences, security, analytics, and other features enabled on the site. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the store work.
5. Data retention and security
We retain information for as long as reasonably necessary to fulfil orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet legal requirements. We use reasonable measures designed to protect information, but no method of online transmission or electronic storage can be guaranteed completely secure.
6. Your privacy choices and rights
Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. To make a request, contact us using the email below. We may need to verify your request before responding.
7. Children’s privacy
Our store is not intended to knowingly collect personal information from children where parental consent is required. If you believe a child has provided us personal information inappropriately, please contact us so we can review the request.
8. Third-party websites and services
Our store may link to third-party websites or services. We do not control their privacy practices, so please review their privacy policies before providing information to them.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated “Last updated” date.
10. Contact Knowlix
If you have questions or privacy-related requests, contact us at knowlix.store@gmail.com. If your enquiry relates to an order, include the order number where possible, but do not include passwords or full payment-card details.